it is just a case of mis communication between the website designed by internal university department ( they dumped all info but didnt track if people were actually using it-) and the sales person who says she cant take it back (unless the company gets a lawsuit or a suitable escalation in the customer support division)
typically customer support is considered a redundant function in mergers and acquistions for cutting costs and is generally merged so no one wants to do the right thing for the company when their own jobs are being cough merged
The correct question is WHO is responsible for authorizing returns in a software company
It's not exactly Walmart- but it could be
Regards,
Ajay
ps
Quote for the Day-
On Fri, Dec 11, 2009 at 8:47 AM, Salbod, Mr. Stephen
<[hidden email]> wrote:
Dear Friends,
A
new colleague here order a stand-alone PASW-17 Mac Version, last year. She paid
for it out of her pocket. This year SPSS email her and asked whether she wanted
PASW-18—she agreed. She teaches a two semester research course, so she
wanted to be up with the software. I just found out that that with the University’s
Enterprise license I’m able to get her a Mac Version at no cost (at
least to her). I told her to return PASW-18 and get reimbursed (it still in the
sealed package). I was shocked when she informed me SPSS doesn’t
want to take it back.
Is
this SPSS being pennywise and dollar foolish?
Stephen Salbod,
Psychology Department
Pace University
41 Park Row
New York, New York 10038
Locked
