I give up - where on ibm.com are spss 18 patches???
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I give up - where on ibm.com are spss 18 patches???
 
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I may be an idiot, but have spent a frustrating hour trying
to find the 18.0.1 or .2 or .3 patches. Help please! |
Re: I give up - where on ibm.com are spss 18 patches???
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Hello Daniel,
The Statistics 18 product is now considered a 'legacy' product and patches are no longer publicly available directly from the IBM SPSS web site. To gain access you will need to open a Service Request with IBM SPSS with a request for access to the Statistics 18 product patches. To create an IBM SPSS Service Request via web requires registration for an IBM Web ID. If you do not have an IBM Web ID, you can create one by going to the following web page and providing the required information: https://www.ibm.com/account/myibm/profile.do?cc=us&lc=en&page=reg If you experience problems or have questions regarding registering for an IBM Web ID, please open the following web page and review the information provided: https://www-304.ibm.com/support/docview.wss?uid=swg21497485 To submit a Service Request, please open the following web page and provide the requested information: https://www.ibm.com/support/servicerequest/Home.action To sign up for IBM SPSS product updates and alerts, please open the following web page and provide the requested information: https://www.ibm.com/systems/support/myview/subscription/css.wss/subscriptions?methodName=startSearchToSubscribe Harold Annen IBM SPSS Technical Support ===================== To manage your subscription to SPSSX-L, send a message to [hidden email] (not to SPSSX-L), with no body text except the command. To leave the list, send the command SIGNOFF SPSSX-L For a list of commands to manage subscriptions, send the command INFO REFCARD |
Re: I give up - where on ibm.com are spss 18 patches???
Administrator
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Why in the world would patches not be publicly available?
--
Bruce Weaver bweaver@lakeheadu.ca http://sites.google.com/a/lakeheadu.ca/bweaver/ "When all else fails, RTFM." PLEASE NOTE THE FOLLOWING: 1. My Hotmail account is not monitored regularly. To send me an e-mail, please use the address shown above. 2. The SPSSX Discussion forum on Nabble is no longer linked to the SPSSX-L listserv administered by UGA (https://listserv.uga.edu/). |
Re: I give up - where on ibm.com are spss 18 patches???
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You said what I was thinking. As
a current user of SPSS 18 this does not strike me as good customer service.
From: Bruce Weaver <[hidden email]> To: [hidden email] Date: 01/11/2012 12:51 PM Subject: Re: I give up - where on ibm.com are spss 18 patches??? Sent by: "SPSSX(r) Discussion" <[hidden email]> Why in the world would patches not be publicly available? Harold Annen wrote > > Hello Daniel, > > The Statistics 18 product is now considered a 'legacy' product and patches > are no longer publicly available directly from the IBM SPSS web site. To > gain access you will need to open a Service Request with IBM SPSS with a > request for access to the Statistics 18 product patches. > > To create an IBM SPSS Service Request via web requires registration for an > IBM Web ID. If you do not have an IBM Web ID, you can create one by going > to > the following web page and providing the required information: > > https://www.ibm.com/account/myibm/profile.do?cc=us&lc=en&page=reg > > If you experience problems or have questions regarding registering for an > IBM Web ID, please open the following web page and review the information > provided: > > https://www-304.ibm.com/support/docview.wss?uid=swg21497485 > > To submit a Service Request, please open the following web page and > provide > the requested information: > > https://www.ibm.com/support/servicerequest/Home.action > > To sign up for IBM SPSS product updates and alerts, please open the > following web page and provide the requested information: > > https://www.ibm.com/systems/support/myview/subscription/css.wss/subscriptions?methodName=startSearchToSubscribe > > Harold Annen > IBM SPSS Technical Support > > ===================== > To manage your subscription to SPSSX-L, send a message to > LISTSERV@.UGA (not to SPSSX-L), with no body text except the > command. To leave the list, send the command > SIGNOFF SPSSX-L > For a list of commands to manage subscriptions, send the command > INFO REFCARD > ----- -- Bruce Weaver [hidden email] http://sites.google.com/a/lakeheadu.ca/bweaver/ "When all else fails, RTFM." NOTE: My Hotmail account is not monitored regularly. To send me an e-mail, please use the address shown above. -- View this message in context: http://spssx-discussion.1045642.n5.nabble.com/I-give-up-where-on-ibm-com-are-spss-18-patches-tp5134992p5137674.html Sent from the SPSSX Discussion mailing list archive at Nabble.com. ===================== To manage your subscription to SPSSX-L, send a message to [hidden email] (not to SPSSX-L), with no body text except the command. To leave the list, send the command SIGNOFF SPSSX-L For a list of commands to manage subscriptions, send the command INFO REFCARD |
Response to "SPSS is now considered a legacy product" RE: I give up - where on ibm.com are spss 18 patches???
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In reply to this post by Harold Annen
Thanks for the information -- which would have been useful to have
'somewhere' on the web site. I was able to download the patch from a university web site, thanks to the assistance of a user on this listserv. I would also like to state (as has been stated before on this list) that the IBM web site is a real trial to navigate. As an SPSS user, I was looking for things dealing with - guess what? - SPSS. It would be a real service to users like me if I could have gone to a single address where I could find what I wanted. I would respectfully suggest that some thought be made to revise the site with an eye on user interface and usability. -----Original Message----- From: Harold Annen [mailto:[hidden email]] Sent: Wednesday, January 11, 2012 11:23 AM To: [hidden email]; Bibel, Daniel Cc: Harold Annen Subject: Re: I give up - where on ibm.com are spss 18 patches??? Hello Daniel, The Statistics 18 product is now considered a 'legacy' product and patches are no longer publicly available directly from the IBM SPSS web site. To gain access you will need to open a Service Request with IBM SPSS with a request for access to the Statistics 18 product patches. To create an IBM SPSS Service Request via web requires registration for an IBM Web ID. If you do not have an IBM Web ID, you can create one by going to the following web page and providing the required information: https://www.ibm.com/account/myibm/profile.do?cc=us&lc=en&page=reg If you experience problems or have questions regarding registering for an IBM Web ID, please open the following web page and review the information provided: https://www-304.ibm.com/support/docview.wss?uid=swg21497485 To submit a Service Request, please open the following web page and provide the requested information: https://www.ibm.com/support/servicerequest/Home.action To sign up for IBM SPSS product updates and alerts, please open the following web page and provide the requested information: https://www.ibm.com/systems/support/myview/subscription/css.wss/subscriptions?methodName=startSearchToSubscribe Harold Annen IBM SPSS Technical Support ===================== To manage your subscription to SPSSX-L, send a message to [hidden email] (not to SPSSX-L), with no body text except the command. To leave the list, send the command SIGNOFF SPSSX-L For a list of commands to manage subscriptions, send the command INFO REFCARD |
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