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Hi,
Please apply online (don’t send your resume to me) if you are interested.
But if you have any questions, feel free to let me know.
Thanks!
Requisition
Details
- Title
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on="type(field)" ng-switch="">
Customer Analytics Practice
Director
- Requisition ID
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on="type(field)" ng-switch="">
1111
- Job Type
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on="type(field)" ng-switch="">
Full-Time
- Category
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on="type(field)" ng-switch="">
Professional Services
- Department
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on="type(field)" ng-switch="">
Professional Services
- Location
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on="type(field)" ng-switch="">
Lexington, MA
- State/Region
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on="type(field)" ng-switch="">
Massachusetts
- Recruiter
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on="type(field)" ng-switch="">
Emily Kennedy (Primary)
()
Greg Bonnette (Primary)
()
- Hiring Manager
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on="type(field)" ng-switch="">
Emily Kennedy (Primary)
()
Greg Bonnette (Primary) ()
- Career Site
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- Private
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- Brief Description
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on="type(field)" ng-switch="">
The Customer Analytics Practice Director is
focused on growing and delivering data science services and solutions to
customer-centric industries and organizations. The Customer Analytics Practice
Director is a senior leadership position in a pivotal growth area for
Ironside.
- Description
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Ironside is currently seeking a Director for
its growing Customer Analytics consulting practice.
The Customer Analytics Practice Director is
focused on growing and delivering data science services and solutions to
customer-centric industries and organizations. The Customer Analytics Practice
Director is a senior leadership position in a pivotal growth area for
Ironside. Our Customer Analytics practice collaborates closely with our other
Enterprise Data & Analytics Advisory, Enterprise Information Management
and Business Intelligence teams to build high value enterprise solutions that
set our clients apart as leaders in their industries.
Candidates located in Northeastern U.S
(Ironside's HQ just outside of Boston, MA) or are interested in relocation can
expect 25-50% travel. Candidates can also be located anywhere in the
U.S. with an expectation up to 75% travel.
Your
Contributions:
Delivery
- Ensures the successful delivery of Customer
Analytics solutions
- Define strategy, principles, vision and
standards for Customer Analytics solutions
- Work with client stakeholders, management
and business partners to get buy-in and propagate thought leadership
- Provide advisory services around Customer
& Marketing Analytics
- Build and deliver comprehensive Customer
Analytics strategy roadmaps
- Defines engagement success criteria with
customers, tracks and monitors progress during an engagement and ensures
that they are met
- Serves as point of escalation for both
customer and internal team members addressing both business and technical
issues
- Review of final deliverables to ensure they
are of the highest quality promoting client satisfaction
- Mentor and provide delivery expertise to
less experienced team members
- Uphold and contribute to Ironside processes
and standards
- Establish and maintain standard tools and
methodology for practice area
Business
Development
- Lead the support of business development
activities for the given practice area
- Facilitate pre-sales discussions with the
client
- Produce and present during formal sales
presentations
- Participate during negotiations and
finalizing the engagement plans
- Develop and provide quality review of
Proposals and Statements of Work
- Sales enablement and sales education for
account executives and senior delivery resources
- Create key sales support collateral / sales
decks
- Ensure account expansion; contribute to
on-going business development of key/strategic accounts
Marketing
- Participate in Practice’s overall
go-to-market strategy
- Identify and deliver emerging Customer
Analytics solutions in key industries
- Responsible for the development of the
go-to-market strategy with corporate marketing for the Customer Analytics
practice area, definition of the service offerings and development of
marketing collateral within specific practice area
- Participate in external activities to drive
market awareness of Ironside’s capabilities within the Customer Analytics
practice area and help establish Ironside as thought leaders in the solution
space
Team
Development
- Responsible for the development of
competency requirements and a career development framework for specific
practice area
- Participate in high-level resource
management decisions to provide guidance on the skills required and
potential resource considerations
- Participate in recruiting efforts to build
critical mass of skilled resources
- Serve as career coach for colleagues in the
Customer Analytics practice
- Coordinate with other career coaches as
needed to ensure appropriate development of colleagues in practice
area
Leadership
- Participate in the overall leadership of
the practice
- Support the goals of the practice and
Ironside overall
- Participate in collaborative practice
strategy / planning
- Lead the implementation of key aspects of
the practice’s plans
- Participate as an active member on internal
Ironside initiatives
Your Proven Track
Record:
- Deep industry subject matter expertise with
a strong understanding of use cases and successful solutions combined with
your proven track record in at least one of the following sectors:
- Communications, Media &
Entertainment (CME)
- Insurance, Financial Services or
Banking
- Retail, Wholesale, or Consumer Goods
& Services
- Deep understanding of common marketing
processes and systems and a strong empathy and understanding for the common
challenges and objectives of the modern, digital CMO.
- Experience developing, leading and/or
managing a growing team of practitioners or consultants in data mining, data
science or predictive analytics domains
- 7+ Years designing and building leading
edge data mining, statistical and/or predictive modeling applications such
as churn, clustering & segmentation, market basket analysis, next best
offer, real time scoring and segmentation engines, and others.
- Extensive hands-on practitioners experience
with statistical and data mining software packages (SAS, SPSS, R, Python,
Matlab) and a knowledge of a variety of statistical modeling algorithms and
their situational applications.
- Experience with related Business
Intelligence and Data Warehousing concepts and exposure to popular software
technology such as Cognos, Microstrategy, Tableau, Qliktech or
similar.
- Exposure to big data scale, Hadoop and
NoSQL platforms a plus.
- Ability to bring clarity to ambiguous
situations and explain abstract or conceptual statistical concepts to all
levels of stakeholders.
- Experience driving strategy at a high level
within customer organizations.
- Understand and articulate business drivers
and impacts.
- Ability to grasp problems at hand and
recognize appropriate approach, tools and technologies to solve those
problems.
- Ability to be objective in evaluating
technical solutions.
- A proven process-driven mindset.
- BS, MS in Computer Science, Mathematics,
Statistics, Economics or Finance
The Ironside Edge:
- The opportunity to join and grow an ever
expanding professional network of high profile clients and reputable
colleagues.
- A passionate and approachable leadership
team that encourages an entrepreneurial frame of mind and welcomes
contribution to business development from all members of the team.
- A challenging, dynamic and rewarding work
environment which fosters rapid professional growth in a space that is at
the forefront of information technology.
- An unparalleled opportunity to gain in
depth operational experience across a variety of industries and
organizational departments.
- The opportunity to explore and put into
practice cutting edge technology on a regular basis.
- An incentivized development program that
enhances your skill set through continued education and professional
training.
- Competitive merit-based compensation and
bonus packages that rapidly reward passionate and driven team
members.
- Small company culture, with big company
benefits: 4 Weeks PTO (5 Weeks after 5 Years), PPO, Dental, Life, Vision,
FSA, 401(k) with matching funds.
- A work hard/play hard, familial culture
that loves to get together whenever we can for great food (and drink),
sporting events, etc. We are equal parts passionate about our people and our
work and we like to enjoy ourselves both in and out of the
office.
About Ironside:
At Ironside, we dive deep into clients’ core
business challenges, emerging with new insights into how we can leverage the
power of business analytics to help move companies further and faster toward
their goals.
Our expertise in business intelligence,
performance management, predictive analytics, information management, big
data, and more only becomes meaningful when brought into careful alignment
with where a business stands today and where it means to be tomorrow.
Our goal is to use the power of business
analytics to propel businesses forward and upward, until they break through to
a new way of looking at their industry, the world, and their place in both.
It’s a lofty way of thinking. One that has helped us make new inroads in our
industry, and our clients in
theirs.
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