Problems with the version 21 Patch

[Stan Gorodenski]

I now have ver 21. I installed it and it works like it is supposed to.
However, when I run fixpack 1, SPSS will not launch. It will not work.
Has anyone else had this problem? Tech support refuses to look at this
because I did not purchase support, but it is clearly their problem, not
something I did wrong or something wrong with my pc. Here it is in more
detail.

As I mentioned, when I first installed SPSS it launched and worked like
it is supposed to. I went to IBM's website and downloaded fixpack 1. I
download the Client version (the executable file called
21.0-IM-S21STATC-WIN64-FP001.exe). I just now went back into the IBM
website and verified that I downloaded what they call the Client
version, not the Server version. When I executed the patch it came back
with a message telling me that it successfully installed. However, when
I launch SPSS the usual IBM dialogue box comes up but it sits there
doing nothing for a long time. Then a dialogue box comes up that says
"Attempt to connect to a remote server failed inet: Local Computer:0."
Then a dialogue box comes up titled "Server Login: Local Computer" that
has some options. It appears SPSS is attempting to treat my computer as
a server!

To learn more about what is going on I did a fresh install of SPSS.
First, I removed it (uninstalled it) and deleted the skeleton folder it
leaves behind. If I don't delete this skeleton folder (labeled IBM that
has the spss subfolder and other subfolders within the spss subfolder),
during the installation process it will come up with a message that says
"Could not create the Java Virtual machine." After doing a clean install
SPSS launches with no problem. However, when I run the patch, I get the
same problem all over again I described in the paragraph above.

Because SPSS appears to be treating my pc as a server, I am speculating
the SPSS programming team has the Server verion instead of the Client
version at the download location in IBM's website. Or, the patch program
is very shoddily and poorly written. It has nothing to do with my
ineptitude or a problem with my pc.

Has anyone had this problem?
Stan

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD

[Stan Gorodenski]

All,
SPSS technical support has helped me on this issue I described below.
Essentially, after running the ver 21 patch I could not launch SPSS.
SPSS technical support had a suggestion to uninstall ZoneAlarm. I did
and now SPSS launches. However, now I cannot use the firewall I have
used for years and years, maybe decades, and it is a popular firewall.
This is very troublesome to me. I tried to change the ZoneAlarm
preferences so it would not launch when I turned on my laptop. That
would not work. I noticed there was something called "ZoneAlarm Do Not
Track Add-on" in add and remove programs in Control Panel. I uninstalled
that and this also did not work. I had to completely uninstall Zonealarm
to get SPSS to launch. Has anyone experienced the same thing. Does
anyone have a fix so that ZoneAlarm can be used as ones firewall?
Stan


On 7/12/2013 12:14 PM, Stan Gorodenski wrote:

> I now have ver 21. I installed it and it works like it is supposed to.
> However, when I run fixpack 1, SPSS will not launch. It will not work.
> Has anyone else had this problem? Tech support refuses to look at this
> because I did not purchase support, but it is clearly their problem, not
> something I did wrong or something wrong with my pc. Here it is in more
> detail.
>
> As I mentioned, when I first installed SPSS it launched and worked like
> it is supposed to. I went to IBM's website and downloaded fixpack 1. I
> download the Client version (the executable file called
> 21.0-IM-S21STATC-WIN64-FP001.exe). I just now went back into the IBM
> website and verified that I downloaded what they call the Client
> version, not the Server version. When I executed the patch it came back
> with a message telling me that it successfully installed. However, when
> I launch SPSS the usual IBM dialogue box comes up but it sits there
> doing nothing for a long time. Then a dialogue box comes up that says
> "Attempt to connect to a remote server failed inet: Local Computer:0."
> Then a dialogue box comes up titled "Server Login: Local Computer" that
> has some options. It appears SPSS is attempting to treat my computer as
> a server!
>
> To learn more about what is going on I did a fresh install of SPSS.
> First, I removed it (uninstalled it) and deleted the skeleton folder it
> leaves behind. If I don't delete this skeleton folder (labeled IBM that
> has the spss subfolder and other subfolders within the spss subfolder),
> during the installation process it will come up with a message that says
> "Could not create the Java Virtual machine." After doing a clean install
> SPSS launches with no problem. However, when I run the patch, I get the
> same problem all over again I described in the paragraph above.
>
> Because SPSS appears to be treating my pc as a server, I am speculating
> the SPSS programming team has the Server verion instead of the Client
> version at the download location in IBM's website. Or, the patch program
> is very shoddily and poorly written. It has nothing to do with my
> ineptitude or a problem with my pc.
>
> Has anyone had this problem?
> Stan
>
> =====================
> To manage your subscription to SPSSX-L, send a message to
> [hidden email] (not to SPSSX-L), with no body text except the
> command. To leave the list, send the command
> SIGNOFF SPSSX-L
> For a list of commands to manage subscriptions, send the command
> INFO REFCARD
>
>
>

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD