Reading earlier output file in new version of SPSS - bug again?

[necia]

This specific problewm was found here when trying to open V13 files in
V14, and below is the response from SPSS Inc that required changing some
things in the registry.  Read the running dialog with SPSS from the bottom
up

I am NOT saying this prticular fix works with the 14 to 15 problem, but
maybe it is something you need to contact SPSS, Inc. about since the same
problem has happened before.  I wouldn't mess with a registry before I
knew exactly which fix is for the 14 to 15 problem

Cheers,
Necia A. Black, Ph.D.           e-mail:  [hidden email]
246 Computing Center            Web URL:http://www.acsu.buffalo.edu/~black
SUNY-Buffalo
Buffalo, New York 14260
--------- Forwarded message ----------
Date: Thu, 1 Mar 2007 10:19:10 -0500 (EST)
Subject: RE: 7/28 Results -- RE: Customer entered case 431167.00000 via
    website for product SPSS;   Customer specified priority 1 - High (fwd)
Buffalo, New York 14260

---------- Forwarded message ----------

Hi Leslie et al,

I think (hope) I've got it and I'm embarrassed for not knowing more about this issue
before now.  I'm pasting a resolution below that I suspect will take care of things.

In a nutshell, this is a syndrome with a couple of slightly different but related
causes and a couple of slightly different but related outcomes.  It all comes down
to a handful of registry keys that must be present in the registry and that all
users need to have Full Control over.  I'm not quite sure why, but there's a different
key that enables v12, v13, and v14 IGraphs -- and the bug is that the keys required
to "see" IGraphs created in v12 and v13 aren't added to the registry in a v14 install.

That's why a freshly-imaged machine with v14 doesn't have the required registry keys,
but a machine that used to have v13 does.

So...  On a machine that is evidencing the problem, please log in as an Administrator
(or just a username that has Admin rights) and do this:

1. Download 52647.zip from ftp://ftp.spss.com/pub/spss/windows.
2. Extract the 52647.reg file and double-click on it.

Then check an output file and if it works, re-boot the machine (i.e., don't just log out),
log in as a plain User (or just someone with non-Admin rights) and try it that way.  If
it works then, you should be all set.

After you run the .reg above, if it works as an Admin, but not as a User, then these
are the registry keys you'll need to give Everyone Full Control over:

HKEY_CLASSES_ROOT\CLSID\{575916E3-D068-11CF-99CE-0020AFF9DED2}
HKEY_CLASSES_ROOT\CLSID\{7F0F83D0-DA6E-41CF-9F25-6F47902C673F}
HKEY_CLASSES_ROOT\CLSID\{25E1A150-4B1E-11D1-86AE-0060975BE2D1}
HKEY_CLASSES_ROOT\CLSID\{61005106-D969-4B5E-9FD1-20383C1F1546}


Then try it as a User.


Please let me know how all this goes and whether you have any questions.

Regards,

Doug MacKechnie - Technical Support
SPSS Inc.
Email: [hidden email]
Tel:   [phone] / Fax: [phone]


_____________________________________
http://support.spss.com
Resolution# 52647

Resolution number: 52647  Created on: Jan 14 2005
Resolution Status: Published - External

Problem Subject:  SPSS cannot view output files created from earlier versions.

Problem Description:  I am using SPSS 14.0 for Windows. While I am able to create new
output without problems, I am unable to view my old outputs created from earlier versions
of SPSS. For example, where a graph should appear in the output, all I see now is a blank
area underneath the title where I can still click and select the object except now
it's just a blank box. However, if logged in using an administrator's account, everything
works fine. How can I fix this?

Resolution Subject: Please see the following resolution

Resolution Description:
This problem occurs when a restricted user account does not have "Full Control" permission to certain keys in the system registry. Please log on as a local Administrator, launch SPSS and assign "Full Control" permission to the following keys if present.

HKEY_CLASSES_ROOT\CLSID\{575916E3-D068-11CF-99CE-0020AFF9DED2}
HKEY_CLASSES_ROOT\CLSID\{7F0F83D0-DA6E-41CF-9F25-6F47902C673F}
HKEY_CLASSES_ROOT\CLSID\{25E1A150-4B1E-11D1-86AE-0060975BE2D1}
HKEY_CLASSES_ROOT\CLSID\{61005106-D969-4B5E-9FD1-20383C1F1546}

Note: If you cannot find the {25E1...} or the {6100...} key, please do the following:

1. Download 52647.zip from ftp://ftp.spss.com/pub/spss/windows.
2. Extract the 52647.reg file and double-click on it.

Alternatively, you may save the output file out from the latest version of SPSS while logged in as administrator. This reserializes the output to be viewed by anyone using the current version.

We apologize for any inconvenience.





Sent: Friday, August 11, 2006 10:24 AM
To: SPSS Support
Subject: RE: 7/28 Results -- RE: Customer entered case 431167.00000 via website for product SPSS; Customer specified priority 1 - High

Doug,


Classes start here on Monday, Aug. 28.  Hope we'll have a solution
implemented before then.

Leslie


-----Original Message-----
From: SPSS Support [mailto:[hidden email]]
Sent: Tuesday, August 08, 2006 1:59 PM
Subject: RE: 7/28 Results -- RE: Customer entered case 431167.00000 via
website for product SPSS; Customer specified priority 1 - High



Thanks for sending all this -- sorry it's been just sitting in my track for
as long as it has.  I'm afraid I lost track of when you were due back.  I'm
in and out this afternoon and probably most of tomorrow, but I'll be working
through some ideas on this and talking to some colleagues in the meantime
and will be in touch again on Thursday if not sooner.

Thanks,

Doug

___________
Doug MacKechnie - Technical Support
SPSS Inc.
Email: [hidden email]
Tel:   [phone] / Fax: [phone]



-----Original Message-----
From: Leslie J Mccain [mailto:[hidden email]]
Sent: Friday, July 28, 2006 5:03 PM
To: SPSS Support; [hidden email]
Cc: [hidden email]
Subject: 7/28 Results -- RE: Customer entered case 431167.00000 via website
for product SPSS; Customer specified priority 1 - High

Doug,

My Suspicion Today
====================
After this afternoon, I suspect the problem results from the using a
"network" version of SPSS 14 in a "locked down" style of public site
environment.

Files Attached
==============

I've attached just a few of the new files (data and output) I created
earlier this week and today -- to make sure I didn't have a "corrupted" data
or output file.  I have a few more I could send  -- after I get back in town
about Aug. 4.  But I think these will be enough for folks to see what is
going on.

These data and output were created on a "stand-alone" installation of SPSS
13.0 dated 1 Sep 2004, on a machine where I have administrator or power user
privileges.

Originally I created the files in a My Documents subfolder on my C:\ drive.
I copied them, while closed, to our campus "file space".  At each of the
alternative campus locations, we copied them while closed to a My Documents
subfolder, or in the public sites to U:\  temporary file space.

In SPSS 13 in the Capen 1S "public site", Necia & I were able to open output
file, edit the title, and see the pie chart.

In SPSS 14.0 in the new "image" in the Fronczak "public site", Necia, Reb,
and I all got the same error messages. (I do NOT have the date for that
.exe).

Specifically, in SPSS 14.0 in Fronczak, we (Necia, Reb, & I) see the "title"
and we see the "notes".  In the output manager (left pane) we see "evidence"
of a pie chart.

But, if we try to edit the title, OR if we double-click in the area where
the "actual" pie chart should be, we all got the error message :  "Failed to
Launch Server Application".

SPSS 14 on Machine where SPSS 13 files were created
===================================================
Today I was able to install SPSS 14 on the computer where the most recent
set of SPSS 13 test files and outputs were created.  I now have SPSS 14
dated 5 Sep 2005.  I have NOT yet applied any patches or hotfixes !!!!!!

For all the new SPSS 13 test files (data and output) created earlier this
week, I was able to
*  edit the title, AND
*  see and edit the pie chart.

No problems with SPSS 14.0 on this stand-alone computer !!!!!!

Thus, the problem does NOT appear to be:
*  corrupted data or output file, or
*  peculiar to my UBIT username

Thus, my current suspicion is that the symptoms are somehow related to the
"network" version OR to how the network version is deployed in the "locked
down" public site environment.

This past 3 weeks, the SPSS 14 problems created extra challenges for my
students to do their assignments and project.  Hopefully we'll have this all
resolved before fall semester classes start at the end of August !!!

Hope this helps !!!


Leslie


-----Original Message-----
From: SPSS Support [mailto:[hidden email]]
Sent: Friday, July 28, 2006 2:02 PM
To: [hidden email]
Subject: RE: Customer entered case 431167.00000 via website for product
SPSS; Customer specified priority 1 - High


Hi Necia et al,

A) If you have both SPSS for Windows and SmartViewer -- of any version,
really -- installed, please uninstall SmartViewer and then repair the
installation of SPSS.  They are redundant applications and having
SmaratViewer on your machine as well as SPSS for Windows can cause
conflicts.

B) I need more detail.  As I said below, the output file you originally
attached I was able to open in version 14 but -not- in 13 - which I think is
the reverse of what you report.

Are you saying that you can replicate this behavior with any output file?
I.e., you create a pie chart in an installation of v13, save that output,
and then try to open it in an installation of v14 and there's no chart?

If so, then I need more detail on the exact version of each installation
involved.  Under Help->About what's the Release of each one?  And could you
provide more sample .spo files?  Is it just pie charts, or all charts?

Thanks,

Doug MacKechnie - Technical Support
SPSS Inc.
Email: [hidden email]
Tel:   [phone] / Fax: [phone]