Request for help with printing problems from SPSS v16

[Dugdale Stephen Mr (JIC)]

 

I’ve had a variety of problems printing from SPSS 16 on an HP Laserjet 4200 PCL6, for example:-

 

• Prints only first page
• Prints all pages EXCEPT the last page (unable to get this to print so effectively missing output)
• Very slow response between pressing the print button and printing actually starting (several minutes)
• Documents get stuck “spooling” and then unable to delete them from the print queue

 

I’ve not been able to spot any patterns in these different scenarios however.

 

To give you an idea of a specific example of a problem I have experienced please see below.

 

Sent print command at 14:29

Printing started at 14:41 (no one else was using the printer in this period and it has paper loaded)

Got to page 11 at 14:45

 

Message on printer to press tick button to print last page – pressed this and 1 page printed BUT it should not have been the last page!

 

Since then got a page headed “PCL XL error” followed by

Subsystem: USERSTREAM

Error: MissingData

Operator 0x0

Position: 0

 

Then every couple of minutes another page prints as follows:

Subsystem: KERNEL

Error: StreamUndefined

Operator 0x0

Position: 0

 

I cancelled the job from the print queue but well over an hour later it was still there and therefore prevented me from printing anything else (not sure if it affected any colleagues or not – the printer is on a network).

 

Because of the long print time I once left a job printing when I went home for the evening.  Errors similar to those described above occurred.  My colleagues turned the printer off and then on again which caused the job to start again from the beginning (and to error again).  After several cycles of this they had to turn the printer off and leave it off for the rest of the day and overnight.  They couldn’t use the printer again until my print job had been successfully deleted from the print queue the next morning.

 

Please can you advise how to resolve this problem?

 

Thanks

 

Steve

 

 

---------------------------------------------------------

Steve Dugdale

Postgraduate Researcher (PhD)
Conservation of farmland birds

School of Environmental Sciences (ENV)
University of East Anglia
Norwich, Norfolk, NR4 7TJ, UK.

 Email. [hidden email]

 Office tel. [phone]

 

[SPSS Support]

Hi Steve,

 

You don't say what operating system you're using. We have a reported issue with inability to print on Release 16 and up on Macs using PCL drivers due to incompatibilities with Java, with a solution of installing a Postscript printer driver.

 

David Nichols

---

From: SPSSX(r) Discussion [mailto:[hidden email]] On Behalf Of Dugdale Stephen Mr (JIC)
Sent: Monday, April 06, 2009 8:19 AM
To: [hidden email]
Subject: [SPSSX-L] Request for help with printing problems from SPSS v16

 

I’ve had a variety of problems printing from SPSS 16 on an HP Laserjet 4200 PCL6, for example:-

 

• Prints only first page
• Prints all pages EXCEPT the last page (unable to get this to print so effectively missing output)
• Very slow response between pressing the print button and printing actually starting (several minutes)
• Documents get stuck “spooling” and then unable to delete them from the print queue

 

I’ve not been able to spot any patterns in these different scenarios however.

 

To give you an idea of a specific example of a problem I have experienced please see below.

 

Sent print command at 14:29

Printing started at 14:41 (no one else was using the printer in this period and it has paper loaded)

Got to page 11 at 14:45

 

Message on printer to press tick button to print last page – pressed this and 1 page printed BUT it should not have been the last page!

 

Since then got a page headed “PCL XL error” followed by

Subsystem: USERSTREAM

Error: MissingData

Operator 0x0

Position: 0

 

Then every couple of minutes another page prints as follows:

Subsystem: KERNEL

Error: StreamUndefined

Operator 0x0

Position: 0

 

I cancelled the job from the print queue but well over an hour later it was still there and therefore prevented me from printing anything else (not sure if it affected any colleagues or not – the printer is on a network).

 

Because of the long print time I once left a job printing when I went home for the evening.  Errors similar to those described above occurred.  My colleagues turned the printer off and then on again which caused the job to start again from the beginning (and to error again).  After several cycles of this they had to turn the printer off and leave it off for the rest of the day and overnight.  They couldn’t use the printer again until my print job had been successfully deleted from the print queue the next morning.

 

Please can you advise how to resolve this problem?

 

Thanks

 

Steve

 

 

---------------------------------------------------------

Steve Dugdale

Postgraduate Researcher (PhD)
Conservation of farmland birds

School of Environmental Sciences (ENV)
University of East Anglia
Norwich, Norfolk, NR4 7TJ, UK.

 Email. [hidden email]

 Office tel. [phone]