Time series regression for dissatisfaction

[MR]

Hello Members,

After searching online and SPSS manual, I am not reaching you to you experts.

Data: 2-year historical monthly data with following variables:
1. Overall satisfaction (1-5 scale)
2. Performance on attributes - speed of service, menu, staff etc. (1-5 scale)
3. Type of order - Take out, dine-in, delivery (nominal)

Issue: Satisfaction score has been declining since last 6 months (trend inconsistent with previous year). Need to identify drivers of DISatisfaction and whether type of order play role in this.

Approach:

1. I tried Time series forecasting expert modeler to determine signficant predictor but it does not help as it it meant more for drivers of satisfaction than DISatisfaction and plus it does not handle nominal predictors.

Question: Does spss have any function that can help me to achieve my objective?

Mike

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[MR]

> Hello Members,
>
> After searching online and SPSS manual, I am not reaching you to you experts.
>
Variables
> 1. Overall satisfaction (1-5 scale)
> 2. Performance on attributes - speed of service, menu, staff etc. (1-5 scale)
> 3. Type of order - Take out, dine-in, delivery (nominal)
>
> Issue: Identify drivers of DISSATISFACTION. Regression works for drivers of satisfaction but it fails to detect drivers of dissatisfaction which could be different. For example, food taste could be driver of satisfaction but cleanliness may not but if a restaurant performs poorly on cleanliness, it would do more damage. Is there any technique in SPSS which can help to identify this? Through google search, I came across KENO modeling but could not find any algorithm in SPSS.

Any help is greatly appreciated.

Mike.

=====================
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[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
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For a list of commands to manage subscriptions, send the command
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[John F Hall]

Bit ambitious for your data.  Try using CROSSTABS or MEANS first.

John F Hall (Mr)
[Retired academic survey researcher]

Email:   [hidden email]
Website: www.surveyresearch.weebly.com
SPSS start page:  www.surveyresearch.weebly.com/spss-without-tears.html







-----Original Message-----
From: SPSSX(r) Discussion [mailto:[hidden email]] On Behalf Of MR
Sent: 13 September 2013 03:47
To: [hidden email]
Subject: Driver of dissatisfaction in spss

> Hello Members,
>
> After searching online and SPSS manual, I am not reaching you to you
experts.
>
Variables
> 1. Overall satisfaction (1-5 scale)
> 2. Performance on attributes - speed of service, menu, staff etc. (1-5
> scale) 3. Type of order - Take out, dine-in, delivery (nominal)
>
> Issue: Identify drivers of DISSATISFACTION. Regression works for drivers
of satisfaction but it fails to detect drivers of dissatisfaction which
could be different. For example, food taste could be driver of satisfaction
but cleanliness may not but if a restaurant performs poorly on cleanliness,
it would do more damage. Is there any technique in SPSS which can help to
identify this? Through google search, I came across KENO modeling but could
not find any algorithm in SPSS.

Any help is greatly appreciated.

Mike.

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command SIGNOFF SPSSX-L For a list of
commands to manage subscriptions, send the command INFO REFCARD

=====================
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[MR]

I did, that does not address the question.

On 2013-09-13, at 1:28 AM, John F Hall <[hidden email]> wrote:

> Bit ambitious for your data.  Try using CROSSTABS or MEANS first.
>
> John F Hall (Mr)
> [Retired academic survey researcher]
>
> Email:   [hidden email]
> Website: www.surveyresearch.weebly.com
> SPSS start page:  www.surveyresearch.weebly.com/spss-without-tears.html
>
>
>
>
>
>
>
> -----Original Message-----
> From: SPSSX(r) Discussion [mailto:[hidden email]] On Behalf Of MR
> Sent: 13 September 2013 03:47
> To: [hidden email]
> Subject: Driver of dissatisfaction in spss
>
>> Hello Members,
>>
>> After searching online and SPSS manual, I am not reaching you to you
> experts.
>>
> Variables
>> 1. Overall satisfaction (1-5 scale)
>> 2. Performance on attributes - speed of service, menu, staff etc. (1-5
>> scale) 3. Type of order - Take out, dine-in, delivery (nominal)
>>
>> Issue: Identify drivers of DISSATISFACTION. Regression works for drivers
> of satisfaction but it fails to detect drivers of dissatisfaction which
> could be different. For example, food taste could be driver of satisfaction
> but cleanliness may not but if a restaurant performs poorly on cleanliness,
> it would do more damage. Is there any technique in SPSS which can help to
> identify this? Through google search, I came across KENO modeling but could
> not find any algorithm in SPSS.
>
> Any help is greatly appreciated.
>
> Mike.
>
> =====================
> To manage your subscription to SPSSX-L, send a message to
> [hidden email] (not to SPSSX-L), with no body text except the
> command. To leave the list, send the command SIGNOFF SPSSX-L For a list of
> commands to manage subscriptions, send the command INFO REFCARD
>
> =====================
> To manage your subscription to SPSSX-L, send a message to
> [hidden email] (not to SPSSX-L), with no body text except the
> command. To leave the list, send the command
> SIGNOFF SPSSX-L
> For a list of commands to manage subscriptions, send the command
> INFO REFCARD

=====================
To manage your subscription to SPSSX-L, send a message to
[hidden email] (not to SPSSX-L), with no body text except the
command. To leave the list, send the command
SIGNOFF SPSSX-L
For a list of commands to manage subscriptions, send the command
INFO REFCARD