Posted by
John F Hall on
Sep 13, 2013; 5:28am
URL: http://spssx-discussion.165.s1.nabble.com/Time-series-regression-for-dissatisfaction-tp5721862p5721957.html
Bit ambitious for your data. Try using CROSSTABS or MEANS first.
John F Hall (Mr)
[Retired academic survey researcher]
Email:
[hidden email]
Website: www.surveyresearch.weebly.com
SPSS start page: www.surveyresearch.weebly.com/spss-without-tears.html
-----Original Message-----
From: SPSSX(r) Discussion [mailto:
[hidden email]] On Behalf Of MR
Sent: 13 September 2013 03:47
To:
[hidden email]
Subject: Driver of dissatisfaction in spss
> Hello Members,
>
> After searching online and SPSS manual, I am not reaching you to you
experts.
>
Variables
> 1. Overall satisfaction (1-5 scale)
> 2. Performance on attributes - speed of service, menu, staff etc. (1-5
> scale) 3. Type of order - Take out, dine-in, delivery (nominal)
>
> Issue: Identify drivers of DISSATISFACTION. Regression works for drivers
of satisfaction but it fails to detect drivers of dissatisfaction which
could be different. For example, food taste could be driver of satisfaction
but cleanliness may not but if a restaurant performs poorly on cleanliness,
it would do more damage. Is there any technique in SPSS which can help to
identify this? Through google search, I came across KENO modeling but could
not find any algorithm in SPSS.
Any help is greatly appreciated.
Mike.
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