Re: Driver of dissatisfaction in spss

Posted by MR on Sep 13, 2013; 6:24pm
URL: http://spssx-discussion.165.s1.nabble.com/Time-series-regression-for-dissatisfaction-tp5721862p5721980.html

I did, that does not address the question.

On 2013-09-13, at 1:28 AM, John F Hall <[hidden email]> wrote:

> Bit ambitious for your data.  Try using CROSSTABS or MEANS first.
>
> John F Hall (Mr)
> [Retired academic survey researcher]
>
> Email:   [hidden email]
> Website: www.surveyresearch.weebly.com
> SPSS start page:  www.surveyresearch.weebly.com/spss-without-tears.html
>
>
>
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>
>
> -----Original Message-----
> From: SPSSX(r) Discussion [mailto:[hidden email]] On Behalf Of MR
> Sent: 13 September 2013 03:47
> To: [hidden email]
> Subject: Driver of dissatisfaction in spss
>
>> Hello Members,
>>
>> After searching online and SPSS manual, I am not reaching you to you
> experts.
>>
> Variables
>> 1. Overall satisfaction (1-5 scale)
>> 2. Performance on attributes - speed of service, menu, staff etc. (1-5
>> scale) 3. Type of order - Take out, dine-in, delivery (nominal)
>>
>> Issue: Identify drivers of DISSATISFACTION. Regression works for drivers
> of satisfaction but it fails to detect drivers of dissatisfaction which
> could be different. For example, food taste could be driver of satisfaction
> but cleanliness may not but if a restaurant performs poorly on cleanliness,
> it would do more damage. Is there any technique in SPSS which can help to
> identify this? Through google search, I came across KENO modeling but could
> not find any algorithm in SPSS.
>
> Any help is greatly appreciated.
>
> Mike.
>
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