There is a limit to how big a correlation you can expect between scaled variables.
In my experience, two items scored on a Likert-type scale are effectively measuring
the same thing when their r is 0.80. The only way it gets higher is by artifact and
"shared error". For two dichotomies, I expect the same underlying trait when
their r is 0.60. The max is lower when their skews are not synchronized. Dichotomous
r's of 0.40 are large.
What is special about the question, "... are you satisfied with the services... ", is
that hospital administrators have learned to respect it. It is now /the/ popular
measure of outcome. To me, both your highest item and its composite seem to
measure that same outcome - as a latent trait. So, yes, you still get a high OR.
And the question I have: What are you trying to learn, or to accomplish?
Given the classical question ("satisfied") and one or two or three alternate
versions (item with r=0.61; item with r=0.56; composite score), I think I would
want to examine the discordant answers - Why does someone say Yes to "satisfied"
while saying No to "took care of you"? (and vice-versa.) That's what occurs to
me, but don't know what other sort of data you have available, or what your
mandate is for these data.
--
Rich Ulrich
Free forum by Nabble | Edit this page |