SPSS support

[Bawden, Meraud]

Does anyone know the right email address for SPSS support now? It’s a licence question I need to talk to someone about.  I’m struggling to find anything on the IBM website…

 

Thanks,

 

Meraud Bawden

 

[Robert Jones]

try this link - you will have to register and may be asked to liaise via your own organisations primary SPSS contact

http://www.ibm.com/developerworks/forums/category.jspa?categoryID=302

[Bruce Weaver]

Bawden, Meraud wrote

I'm struggling to find anything on the IBM website...

Gee, there's a surprise.  :-|

[Roger Cupido]

IBM Support Portal:

http://www-947.ibm.com/support/entry/portal/overview/software/spss/spss_statistics

[Jon K Peck]

That link goes to the forums on the SPSS Community website.  That's a fine place to post questions, but it is NOT a link to Technical Support.  It's a set of community discussion places.  Anyone can read, free registration is required to post (in order to keep the spam down), but anyone can register.

Jon Peck (no "h") aka Kim
Senior Software Engineer, IBM
[hidden email]
new phone: [phone]




From:        Robert Jones <[hidden email]>
To:        [hidden email]
Date:        05/30/2012 07:48 AM
Subject:        Re: [SPSSX-L] SPSS support
Sent by:        "SPSSX(r) Discussion" <[hidden email]>

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try this link - you will have to register and may be asked to liaise via your
own organisations primary SPSS contact

http://www.ibm.com/developerworks/forums/category.jspa?categoryID=302

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[Mikki Haegle]

I am off enjoying some vacation time.

I will return on June 5th and will respond to messages once I am back in the Lab.

 

~M

 

 

 

 

Mikki Haegle

Psychology Lab Coordinator

700 E 7th Street, NM-L202

St Paul, MN 55106

651.793.1354

 

[Albert-Jan Roskam]

You're right it's not very easy to find. You need to be a Primary Contact or a Site Technical Contact in order to be able to do service requests. You also need to register. I've been in touch with them for the past 10 or so days and I find their support very good. Go to www.spss.com --> MyIBM --> technical support.

 

Regards,
Albert-Jan

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
All right, but apart from the sanitation, the medicine, education, wine, public order, irrigation, roads, a
fresh water system, and public health, what have the Romans ever done for us?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 

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From: "Bawden, Meraud" <[hidden email]>
To: [hidden email]
Sent: Wednesday, May 30, 2012 11:07 AM
Subject: [SPSSX-L] SPSS support

Does anyone know the right email address for SPSS support now? It’s a licence question I need to talk to someone about.  I’m struggling to find anything on the IBM website…

 

Thanks,

 

Meraud Bawden